Customer Service Executive - Premium Healthcare Support

Join Life Care Diagnostic Medical Centre as a Customer Service Executive and become a vital part of our mission to provide exceptional, compassionate care to mothers, families, and patients in our premium healthcare and confinement facilities. Based in the vibrant city of Denpasar, our team is dedicated to delivering high-quality care and support. As a Customer Service Executive, you will be at the heart of our operations, ensuring that every interaction with our patients, families, and staff is seamless and satisfying.

In this role, you will handle a wide range of customer service tasks, from answering inquiries and resolving complaints to coordinating with our medical team to ensure that our patients receive the best possible care. You will also be responsible for maintaining our facilities and ensuring that all our services are running smoothly. This is a unique opportunity to work in a dynamic and supportive environment, where your contributions will make a real difference in the lives of our patients and their families.

If you are passionate about healthcare, have excellent communication skills, and are committed to providing the highest level of service, we invite you to apply for this exciting role. Life Care Diagnostic Medical Centre offers a competitive salary and a comprehensive benefits package, including health insurance, professional development opportunities, and a supportive work environment.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to patients, families, and staff, ensuring their needs are met and their concerns are addressed promptly and professionally.
• Handle inquiries and complaints, resolving issues in a timely and effective manner.
• Coordinate with the medical team to ensure that patients receive the best possible care and support.
• Maintain our facilities, ensuring they are clean, safe, and well-equipped to meet the needs of our patients.
• Assist with administrative tasks, including scheduling appointments, managing patient records, and processing insurance claims.
• Promote our services and facilities to potential patients, families, and healthcare providers.
• Participate in team meetings and training sessions to stay updated on best practices and new developments in healthcare.
• Contribute to a positive and supportive work environment, fostering a culture of compassion and excellence.

🎓 Kualifikasi & Syarat

• Bachelor's degree in a related field, such as healthcare administration, business administration, or a similar discipline.
• Minimum of 2 years of experience in customer service or a related field, preferably in a healthcare or medical setting.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with patients, families, and staff.
• Strong organizational and time-management skills, with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in English, both written and spoken, is required. Knowledge of Bahasa Indonesia is a plus.
• Familiarity with healthcare software and systems, such as electronic health records (EHR) and patient management systems.
• Ability to work well under pressure and in a fast-paced environment.
• Commitment to providing compassionate, high-quality care to patients and their families.

🛠️ Keahlian

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