Desktop Support Technician

Are you a dedicated IT professional passionate about resolving technical issues efficiently and ensuring business continuity? Scalable OS is currently seeking a skilled and proactive Desktop Support Technician to join our dynamic team in Makati City. In this pivotal role, you will be the first point of contact for our employees, providing expert technical support to ensure seamless operations. You'll troubleshoot hardware and software issues, configure and maintain desktop systems, and assist users with various IT-related tasks. This is a fantastic opportunity to leverage your technical skills and contribute to a thriving organization in the heart of Metro Manila.

At Scalable OS, we are committed to fostering a collaborative and innovative environment. As a Desktop Support Technician, you will work closely with our IT team to deliver exceptional service and support to our employees. You'll have the chance to utilize industry-standard tools such as ServiceNow, Jira, and Microsoft System Center Configuration Manager. This role offers excellent growth prospects and the chance to make a meaningful impact on our business operations.

If you are a proactive and detail-oriented professional with a strong background in IT support, we encourage you to apply. Join us at Scalable OS and be part of our journey to success in Makati City.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to employees, resolving hardware and software issues promptly
• Install, configure, and maintain desktop systems and peripherals
• Troubleshoot and diagnose technical problems, and document solutions for future reference
• Assist users with IT-related tasks, such as software installations, data backups, and network connectivity
• Monitor system performance and proactively address any potential issues
• Collaborate with the IT team to implement and maintain IT policies and procedures
• Stay updated with the latest technological advancements and industry best practices
• Ensure compliance with IT security policies and procedures

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 2 years of experience in desktop support or a similar role
• Strong knowledge of Windows operating systems and common office productivity software
• Familiarity with ITIL framework and best practices
• Excellent problem-solving and troubleshooting skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Familiarity with IT support tools such as ServiceNow, Jira, and Microsoft System Center Configuration Manager is a plus

🛠️ Keahlian

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