Customer Service After Sales Specialist (CS Purna Jual)

Join PT Galaxy Bintang Angkasa, a leading company in customer-centric solutions, as our Customer Service After Sales Specialist (CS Purna Jual) in Jakarta Barat. In this pivotal role, you will be the voice of our brand, ensuring every customer in Jakarta Barat receives exceptional after-sales support. As part of our dedicated team, you will handle inquiries, resolve issues, and maintain customer satisfaction, all while contributing to our mission of delivering unparalleled service excellence.

At PT Galaxy Bintang Angkasa, we pride ourselves on our commitment to innovation and customer satisfaction. Our Customer Service After Sales Specialist will work closely with cross-functional teams to ensure seamless post-purchase experiences. You will utilize tools like CRM systems, help desk software, and communication platforms to manage customer interactions efficiently. This role offers a dynamic environment where your skills and dedication will directly impact customer loyalty and retention.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, providing prompt and professional responses.
• Resolve customer issues and escalate complex cases to the appropriate teams for timely resolution.
• Maintain detailed records of all customer interactions using CRM systems and help desk software.
• Ensure adherence to company policies and procedures, and provide training to new hires on customer service standards.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Collaborate with sales, technical support, and other departments to ensure a cohesive customer experience.
• Participate in quality assurance processes to uphold service excellence standards.
• Stay updated with industry trends and best practices in customer service to continuously enhance skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service, preferably in the after-sales support role.
• Proficient in using CRM systems and help desk software such as Salesforce, Zendesk, or similar.
• Excellent communication skills in both written and spoken Indonesian and English.
• Strong problem-solving and conflict resolution abilities.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Certification in customer service or related fields is a plus.
• Passionate about delivering exceptional customer service and committed to continuous learning and improvement.

🛠️ Keahlian

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