Butler Runner / Front Office Runner - Luxury Hospitality

Join the prestigious Raffles Bali team and elevate your hospitality career in one of the world's most sought-after luxury destinations. As a Butler Runner / Front Office Runner, you will play a pivotal role in delivering exceptional guest experiences, ensuring seamless and efficient operations at Raffles Bali, a luxurious 5-star hotel in Kuta.

In this role, you will be the backbone of our front office operations, working closely with our esteemed butlers and front office staff to manage guest check-ins, check-outs, and overall guest satisfaction. You will be responsible for maintaining our guest relationship management system (GRMS), ensuring accurate and up-to-date guest records, and providing exceptional customer service.

📋 Tanggung Jawab Pekerjaan

• Assist butlers and front office staff in managing guest check-ins and check-outs, ensuring a seamless and efficient process.
• Maintain and update guest records in our guest relationship management system (GRMS).
• Provide exceptional customer service to guests, addressing their needs and concerns promptly and professionally.
• Assist in managing room assignments, ensuring guests are placed in the most suitable rooms based on their preferences and requirements.
• Coordinate with housekeeping, dining, and other departments to ensure a smooth guest experience.
• Assist in managing guest requests and special requirements, ensuring they are met to the highest standards.
• Participate in training and development programs to enhance your skills and knowledge in luxury hospitality.
• Maintain a high level of confidentiality and professionalism in all interactions with guests and colleagues.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a similar role within the hospitality industry, preferably in a luxury or high-end hotel.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
• Strong organizational and multitasking skills, with the ability to manage multiple tasks and priorities effectively.
• Proficiency in English, both written and spoken, is essential.
• Familiarity with guest relationship management systems (GRMS) and other hospitality software is a plus.
• Ability to work well under pressure and in a fast-paced environment.
• High level of professionalism, discretion, and a strong sense of customer service.
• Ability to work flexible hours, including evenings, weekends, and holidays.

🛠️ Keahlian

Lowongan Terkait