Front Desk Receptionist for Chinese Restaurant - Jakarta Utara

Join our dynamic team as a Front Desk Receptionist at a prestigious Chinese restaurant in Jakarta Utara! This is a fantastic opportunity for a professional, customer-focused individual to represent our brand and ensure a seamless experience for our valued guests. As a Front Desk Receptionist, you'll be the first point of contact for our customers, handling inquiries, reservations, and ensuring a warm and inviting atmosphere. Our restaurant is known for its exceptional service and we're looking for someone who shares our passion for hospitality.

In this role, you'll be responsible for managing the front desk operations, including greeting customers, providing information about our menu and services, and handling any issues that may arise. You'll work closely with our kitchen and service staff to ensure that our guests have a memorable dining experience. We offer a competitive salary and a range of benefits to support your professional growth and well-being.

If you're a friendly, organized, and customer-service oriented individual with a passion for food and hospitality, we encourage you to apply. Join us and be part of a team that values excellence and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Greet and assist customers at the front desk, providing information about the restaurant's menu, services, and special offers.
• Handle reservations and bookings, ensuring that our guests have a seamless dining experience.
• Manage the front desk operations, including check-in and check-out procedures, and ensuring a clean and organized workspace.
• Coordinate with the kitchen and service staff to ensure that orders are accurately communicated and delivered to the customers.
• Handle customer complaints and concerns, resolving issues in a professional and courteous manner.
• Perform basic administrative tasks, such as data entry, filing, and maintaining records.
• Maintain a high level of professionalism and customer service, representing the restaurant's brand and values.
• Stay up-to-date with the latest industry trends and best practices in hospitality.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a front desk or receptionist role, preferably in the hospitality or restaurant industry.
• Strong communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner.
• Excellent organizational and time-management skills, with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in using basic office software, such as Microsoft Office, and familiarity with reservation and customer relationship management systems.
• Good knowledge of the English language, both written and spoken, to effectively communicate with international guests.
• Ability to work well under pressure and in a fast-paced environment.
• High level of professionalism, with a strong commitment to customer service and hospitality.
• Valid ID and work permit, as required by the Indonesian immigration laws.

🛠️ Keahlian

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